Effective Date: 1 July 2026
Last Updated: 1 July 2026
Your Privacy Matters
At Starlight Holdings, we are committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, enquire about our services, or become a member.
By using our website or submitting your personal information, you agree to the practices described in this Privacy Policy.
Who We Are
Starlight Holdings provides protection and assistance services designed to help individuals and families safeguard their identity, finances, and wellbeing.
Our services include:
- Identity Protection Assistance
- Debit Order Protection
- Funeral Concierge Benefits
Information We Collect
Depending on your interaction with us, we may collect the following information:
Personal Information
- Full name
- Identity number (where required)
- Date of birth
- Telephone number
- Email address
- Residential and postal address
Financial Information
Where necessary to provide our services, we may collect limited financial information, including banking details or transaction information relevant to an enquiry or assistance request.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Cookies and analytics data
Why We Collect Your Information
We collect personal information to:
- Respond to enquiries
- Provide our services
- Verify your identity where necessary
- Process membership applications
- Communicate with you
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and unlawful activities
- Maintain accurate records
We only collect information that is relevant and necessary for these purposes.
Legal Basis for Processing
Your personal information is processed where:
- You have provided your consent.
- It is necessary to provide a requested service.
- It is required to comply with legal or regulatory obligations.
- It is necessary to protect legitimate business interests while respecting your rights and freedoms.
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Our security measures include:
- Secure website hosting
- SSL encryption
- Restricted staff access
- Secure password management
- Regular software updates
- Firewall and malware protection
Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Sharing Your Information
We do not sell your personal information.
Your information may be shared only where necessary with:
- Service providers assisting in delivering our services
- Financial institutions
- Credit bureaux (where applicable)
- Regulatory authorities
- Law enforcement agencies where required by law
- Professional advisers
- Technology providers supporting our systems
All third parties are required to handle your information securely and in accordance with applicable privacy laws.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website functionality
- Measure marketing effectiveness
You may disable cookies through your browser settings, although some website features may not function correctly.
Marketing Communications
If you choose to receive marketing communications, we may send you:
- News
- Product updates
- Promotions
- Company announcements
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Requests may be subject to applicable legal requirements and verification procedures.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Third-Party Websites
Our website may contain links to third-party websites.
Starlight Holdings is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.
The latest version will always be available on our website.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Starlight Holdings
Email: info@starlightholdings.co.za
Telephone: 021 206 7862
Website: https://starlightholdings.co.za
Information Officer
In accordance with POPIA, requests relating to personal information may be directed to our Information Officer.
Information Officer
Starlight Holdings
Email: info@starlightholdings.co.za
Complaints
If you believe your personal information has been processed unlawfully, you may contact us first so that we can attempt to resolve your concern.
You also have the right to lodge a complaint with the:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Website: https://inforegulator.org.za
Email: enquiries@inforegulator.org.za