Identity Theft Assistance
What should I do if I suspect my identity has been stolen?
Act as quickly as possible. Contact the relevant financial institutions, report the incident where appropriate, and notify Starlight Holdings so we can guide you through the recovery process.
Can you remove fraudulent credit listings?
We provide assistance in working with the relevant parties to investigate and correct fraudulent information where applicable. Each case is assessed based on its individual circumstances.
How long does the recovery process take?
The timeframe varies depending on the complexity of the case and the organisations involved. We work with you throughout the process and keep you informed as your case progresses.
Is my information kept confidential?
Yes. We treat all personal information with the highest level of confidentiality and professionalism.
Debit Order Protection
What should I do if I notice an unfamiliar debit order?
Contact your bank as soon as possible and notify Starlight Holdings. Acting quickly can help minimise further deductions and begin the investigation process.
Can you stop an unauthorised debit order?
We assist you in understanding the available dispute and resolution processes and provide guidance throughout the investigation. The final outcome depends on the circumstances of each case and the relevant financial institutions.
How long does the investigation take?
Each case is unique. Resolution times depend on the complexity of the matter and the organisations involved. We will keep you informed throughout the process.
Will my information remain confidential?
Absolutely. All information provided to Starlight Holdings is handled with strict confidentiality and professionalism.
Funeral Concierge Benefits
Who can access the Funeral Concierge Benefits?
These benefits are available to eligible Starlight Holdings members in accordance with the terms and conditions of their protection plan.
What is the annual benefit value?
The Funeral Concierge Benefits provide practical assistance with a combined annual value of up to R7,500, subject to the applicable benefit limits and terms.
How are the benefits provided?
Benefits are made available through the appropriate channels, including prepaid airtime, electricity vouchers, and a Mastercard Gift Card for hospitality assistance, in accordance with the applicable terms and conditions.
Can these benefits replace funeral insurance?
No. Funeral Concierge Benefits are intended to provide practical support during the funeral period. They are designed to complement your existing financial planning and are not a substitute for funeral insurance or other financial products.